All answers · Food and dietary needs

How do you handle allergies?

The Food Hub plans dietary serves at quote stage, prepares them separately and labels them, with needs finalised at least 14 days before the event at no extra cost. Our trucks handle gluten and other allergens, so we cannot guarantee zero cross contact.

How do you handle allergies?

The Food Hub plans dietary serves at quote stage, prepares them separately and labels them, with needs finalised at least 14 days before the event at no extra cost. Our trucks handle gluten and other allergens, so we cannot guarantee zero cross contact.

What we do

  • Plan the numbers with you before the day: vegetarian, vegan, gluten free, dairy free, halal.
  • Prepare those serves separately and mark them clearly.
  • Brief the crew so a guest with a need doesn't have to interrogate the menu board.

What we're honest about

  • Shared kitchens mean shared surfaces and fryers. We reduce cross contact but can't eliminate it.
  • Tell us about a severe allergy before booking so we can explain the ingredients, preparation and limits for your chosen menu. We cannot guarantee zero cross contact.

How to brief us

  • Put the numbers and the needs in your enquiry, or email them after you book. Dietary requirements are finalised at least 14 days before the event, and they cost nothing extra.

Go deeper

Dietary options guide

Related questions

Can you do gluten free? Do you cater vegetarian and vegan? Can you do a set menu?

Want a number for your own event? Send the date, location and guest count and a clear quote usually comes back within the hour in business hours. Get a quote or call 0489 922 282.

Last reviewed 17 September 2026 by The Food Hub team.

Call Now