All answers · Booking and payment

Can I cancel a booking?

For a Food Hub booking, cancelling 14 or more days before the event means a full deposit refund; cancelling 7 to 13 days before forfeits the deposit. If you cancel less than 7 days before the event, the full booked amount is payable.

Can I cancel a booking?

For a Food Hub booking, cancelling 14 or more days before the event means a full deposit refund; cancelling 7 to 13 days before forfeits the deposit. If you cancel less than 7 days before the event, the full booked amount is payable.

The cancellation windows

  • 14 days or more before the event: full refund of the 25% deposit.
  • 7 to 13 days before: the deposit is forfeited, nothing more is owed.
  • Less than 7 days before: the full contracted amount is payable, because stock is bought and the crew is rostered by then.

Changing rather than cancelling

  • Tell us as soon as anything moves: the date, the time, the location or the guest count.
  • We do everything we can to accommodate a change, though we can't always guarantee the new date is free.
  • Rain is not a reason to cancel on our side. We serve in the rain and the cold unless you call it off.

Menu and dietary changes

  • Menu choices and dietary needs are finalised at least 14 days before the event, so lock those in early.

Go deeper

Read the booking terms

Related questions

How do deposits work? What are your payment terms? What happens if it rains?

Want a number for your own event? Send the date, location and guest count and a clear quote usually comes back within the hour in business hours. Get a quote or call 0489 922 282.

Last reviewed 17 September 2026 by The Food Hub team.

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